• Conflict:
    It is defined as “a serious incompatibility between two or more opinions, principles or interests”.
  • Leadership:
    Leadership is the ability to guide, inspire, and influence individuals or groups towards achieving common goals or a shared vision. It involves setting a clear direction, making informed decisions, and motivating others to work collaboratively and effectively in a sustainable manner.
  • Visionary leadership:
    The visionary leadership approach can be defined as a style that encourages the establishment of inspiring, forward-reaching goals for both the department and the company. Simultaneously, it cultivates an environment where team members can enhance their skills and knowledge, all while being driven by a common goal that promotes growth and personal development.
  • Teamwork:
    It is the collaborative effort of a group of individuals working together to achieve a common goal or objective in the most effective and efficient way.
  • Active Listening:
    It is a communication technique that involves giving your full and focused attention to a speaker, seeking to understand not only the words but also the underlying message and the non-verbal cues.
  • Emotional Intelligence:
    Emotional intelligence (EI) refers to the capacity to identify, comprehend, and effectively manage one’s emotions. During the last decades, Emotional Intelligence found interesting applications in the field of entrepreneurship, since research highlighted its role in recognizing opportunities for profit- or value-creation.
  • Coaching:
    Coaching, which was first used as a method to create EPI operational groups, is defined as an interactive process aimed at accelerating the pace of development and improving the performance of individuals or organisations. According to the International Coach Federation (ICF), coaching is an interactive process that helps individuals or organisations accelerate growth and improve performance.
  • Mentoring:
    Mentoring has been defined as “a formal learning relationship” where “mentors support and challenge the mentees to recognise their career potential”, with the result that “both parties perceive they are learning and gaining from the relationship.